PAYMENT - Shelter Tree Inc. accepts all major credit cards, MC, Visa, Amex and Discover.  Prepayment by check is accepted  as long as shipping amount is predetermined.  Returned checks will incur a $30.00 return fee.  Residents of Massachusetts must include 6.25% sales tax.

TERMS - Net 30 on open accounts. Interest charged on past due accounts will be 1 1/2 % per month. Minimum billing is $50.00 per order excluding any freight charges. Gov­ernment agencies and educational institutions submitting purchase orders must state their payment terms at the time of ordering. Those wishing to establish credit will need a valid credit card to back up account. Balances not paid by due date will be applied to that credit card.

ORDERING - Orders can also be placed by calling:
508-699-6550
1-800-720 TREE (8733)
Fax: 508-699-6570
Email: info@sheltertree.com

Orders will be shipped via UPS with the exception of large quantities of fertilizer, ladders, pruner poles over 6’ and cable supplies which will ship via common freight carrier unless other arrangements are made. Prices are FOB North Attleboro MA.  Shelter Tree Inc. offers a less expensive option with hundred weight UPS if you order exceeds 200 lbs. Call for details. Items ordered will be shipped within 24 business hours.

BACKORDERS - Backorders happen! Please be patient and your backorder will be filled as soon as possible. If there will be a significant delay we will notify you, at which time you may choose to ship partial, hold to ship complete, or if necessary, cancel an item. Cancellation of special orders will not be accepted.

RETURNED GOODS - If you are not satisfied with the products you receive, you may return them within 30 days of receipt and will not be subject to a restocking fee. Prior written or verbal authorization cov­ering specific items and quantities must be obtained before any goods are returned for credit. Incorrectly ordered merchandise or over 30 day items authorized for return will be subject to a 15% restocking charge. All sales are final on special orders.

FREIGHT DAMAGE - Please check shipments upon receiving for damage during shipping and notify SHELTER TREE as soon as possible. We will do our best to expedite any claims and replace any items lost to damage. SHELTER TREE will have to charge for replaced items until the damage claim is cleared with freight company.

WARRANTY - SHELTER TREE will warranty products against manufacturers defects and workmanship within reason. Items to be considered for warranty must be returned to SHELTER TREE for inspection. If inspection shows manufacturers defect, account will be credited or item will be replaced.

To save on freight costs, arrangements may be made to pick up items at SHELTER TREE, and will be encouraged for fertilizers, pruner poles and other heavyweight items. Please contact us.

SHELTER TREE assumes no responsibility for the use or misapplication of any of its products. Products are sold with the express understanding that the purchaser and/or user are thoroughly familiar with that product’s correct application and proper use.

Prices and terms are subject to
change without notice.

  SHELTER TREE. Inc. • 195 John Dietsch Square    North Attleboro  •  MA   02763   1.800.720.8733   508.699.6550
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